B2B Returns, Claims and Refund Terms

Swiss Dental Wellness – Zurich
Last updated: 6 October 2026

1. Scope

These Terms apply exclusively to B2B orders placed by business customers and professional partners of Swiss Dental Wellness.

Private customers are subject to our separate B2C Returns, Withdrawal and Refund Policy.

2. No general voluntary 14-day B2B return right

Swiss Dental Wellness does not grant a general voluntary 14-day return or cancellation right for B2B orders.

Non-defective goods that were correctly ordered and supplied may only be returned with the prior express approval of Swiss Dental Wellness.

Approval of a voluntary B2B return is made on a case-by-case basis and does not create any entitlement to the acceptance of future returns.

Mandatory legal rights remain unaffected.

3. Inspection of deliveries

The B2B partner must inspect each delivery promptly after receipt in accordance with normal business practice.

The inspection should include quantity, products supplied, external condition, packaging and visible transit damage.

Apparent defects, shortages, incorrect deliveries or transit damage must be reported to Swiss Dental Wellness without undue delay after discovery. Latent defects must be reported promptly once discovered.

4. Making a claim

Claims should be sent to: info@swissdentalwellness.ch.

Where possible, please include the order or invoice number, affected product, quantity, description of the issue and suitable photographs or other supporting evidence.

For transit damage, please also retain the packaging, shipping labels and any damage confirmation issued by the carrier.

5. Damaged, defective, incomplete or incorrectly supplied goods

Where a claim is valid, Swiss Dental Wellness will review the circumstances and provide an appropriate remedy.

Depending on the circumstances and where legally permitted, this may include replacement, supplementary delivery, repair, credit, price reduction or refund.

Swiss Dental Wellness may require the goods concerned to be returned or otherwise made available for inspection where reasonably necessary.

6. Voluntary returns of non-defective goods

A return of non-defective goods requires prior express approval from Swiss Dental Wellness.

Unless otherwise agreed, voluntarily accepted goods must be unused, unopened, complete, in perfect resaleable condition and in their original packaging.

For reasons of product safety, hygiene, traceability and quality, voluntary returns may in particular exclude opened food products, tea blends, supplements, hygiene or personal-care products, goods with damaged seals, personalised products or goods specifically sourced or produced for the B2B partner.

7. Cost of voluntary returns

For an approved voluntary return of non-defective goods, the B2B partner generally bears the direct cost of return shipping unless otherwise expressly agreed.

The return must follow the shipping and, where applicable, customs procedure agreed with Swiss Dental Wellness.

Costs of independently selected express, special or other unapproved return methods are not borne by Swiss Dental Wellness.

8. Return costs for valid claims

Where a return is required because of a defect attributable to Swiss Dental Wellness, an incorrect delivery or another valid claim, Swiss Dental Wellness will cover the agreed reasonable standard return method where required by law or contract.

Please do not arrange such a return without prior coordination so that shipping and customs formalities can be handled correctly.

9. International returns, customs and import costs

International returns must follow the shipping and customs instructions provided by Swiss Dental Wellness.

Import VAT, customs duties, clearance fees or other import costs paid directly to authorities, carriers or other third parties on the original import are not automatically refunded by Swiss Dental Wellness.

Any entitlement to recover such amounts is subject to the applicable customs and tax rules.

This does not apply to amounts collected directly by Swiss Dental Wellness or where reimbursement is required by law or expressly agreed by contract.

10. Return address

Swiss Dental Wellness
Rigiplatz 1
8006 Zurich
Switzerland

Please do not return goods cash on delivery or using chargeable special clearance arrangements without prior agreement.

11. Credits and refunds

After receipt and inspection of an approved return, Swiss Dental Wellness will determine the appropriate credit, replacement or refund according to the reason for return and the applicable terms.

An approved refund will generally be made to the original payment method or, for business customers, may be issued as a credit to the business account or offset against outstanding amounts where agreed or legally permissible.

Banking and processing times may mean that a completed refund is not immediately visible.

12. No refund of original shipping and import costs for voluntary returns

For an approved voluntary return of non-defective goods, original shipping charges and customs, import or clearance costs paid by the B2B partner to third parties are generally not refunded unless otherwise expressly agreed or required by law.

13. Relationship with other B2B terms

Our B2B Terms and Conditions and B2B Shipping Terms also apply.

Individual written agreements prevail for matters specifically covered by them.

14. Language versions

These Terms may be provided in several languages. In the event of an unintended discrepancy, the German version will prevail to the extent legally permissible.

15. Contact

Swiss Dental Wellness Inh. Luciani
Rigiplatz 1
8006 Zurich, Switzerland
Email: info@swissdentalwellness.ch
Tel: +41 76 561 86 56

B2B Returns, Claims and Refund Terms